Overview

All products are non-refundable.

Return for exchange products only available if customers received a wrong item or in a damaged or defective condition.

Please contact us for return request. You are require to send your Order ID and a photo of the item’s condition to the us to request for return within 7 days after delivery.

Once your order is entitled to return for exchange, please return the items in its original condition, and we will replace the items for you.

 If you need to exchange it for the same item, send us an email at bilislgk@gmail.com and send your item to: Lot 2061, GM69, Mukim Ulu Melaka, 07000 Langkawi, Kedah.

Shipping returns

To return your product, you should mail your product to: Lot 2061, GM69, Mukim Ulu Melaka, 07000 Langkawi, Kedah.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at bilislgk@gmail.com for questions related to refunds and returns.